Privacy & permissions

What Loopi saves

We save your email account, display name, optional phone number, unique membership code and communication preferences. When you join a business, we save its loyalty card, qualifying visits, stamp progress, rewards and redemptions. We also save submitted feedback, support requests, replies and notification delivery records.

Business accounts can save logos, program settings, menus, offers, business addresses, map locations and reminder rules. Authorized HQ changes and scheduled-job results are recorded to help operate and troubleshoot the service.

Who can see it

You can access your own cards and preferences. A business can access records for its own loyalty program and feedback submitted to it. Authorized Loopi HQ operators can access platform records and support requests. Signing into one business does not give it access to another business's private program records.

Notifications and nearby offers

Device notifications are optional and need browser permission plus a saved device subscription. Business-offer preferences can be changed in your profile. You can also remove browser notification permission in your device settings. Saving a phone number does not send an SMS, and Google Wallet notification settings are separate from Loopi's web notifications.

Nearby checks need your location permission while Loopi is open. Loopi compares the submitted coordinates with a business's saved offer radius. The current feature does not create a continuous location history or provide closed-app background geofencing. A qualifying nearby notification and its delivery state can be saved. Infrastructure services may process request metadata to operate and secure the service.

Services that help run Loopi

Supabase provides account, database and logo-storage services. Vercel hosts Loopi. Resend delivers sign-in emails. Choosing Google Wallet sends the card information needed to issue and update that pass to Google. General Ask Loopi AI replies send recent chat messages to Google's Firebase/Gemini service. These services also process information under their own terms and privacy policies.

Please do not enter passwords, sign-in codes, private keys or payment details into the chatbot or support messages. The free pilot does not collect paid subscriptions or send SMS. Apple Wallet enrollment is currently on hold.

Your choices and requests

You can edit your profile and offer/reminder preferences inside Loopi. Account, loyalty and support records are retained to operate the pilot; the pilot does not yet have an automatic account-deletion feature. Contact support to request access, correction or deletion, or to ask about a record's retention. We will review the request, verify the account where needed and explain the effect on saved loyalty cards. No fixed response time or universal retention period is promised by this notice.

Contact

Use Get help inside Loopi or email info@thewestsidestudios.com. The public support phone is +92 345 5058067. Further policy decisions and review are required before wider public launch; this pilot notice does not claim certification or compliance with a particular jurisdiction's laws.